At Peak Train, we strive to provide a seamless and effective coaching experience. However, we understand that circumstances may change, and you may need to modify or cancel your subscription or services. Please read the following policy carefully to understand your rights regarding cancellations and refunds.
1. Subscription Cancellations Monthly Subscriptions:
You may cancel your subscription at any time before the next billing cycle. To cancel, visit your account settings and follow the cancellation instructions.
Annual Subscriptions: You may cancel your subscription at any time, but cancellations for annual subscriptions will only take effect at the end of the current annual period. No prorated refunds will be issued for the remaining months.
2. Refund Policy
Trial Periods: If you have signed up for a free trial, you can cancel at any point during the trial without any charges. Once the trial period ends and you are billed for the first time, our refund policies will apply.
Refunds for Monthly Subscriptions: We do not offer refunds for the current month after the subscription has been charged. You will continue to have access to Peak Train services until the end of the billing cycle.
Refunds for Annual Subscriptions: Refunds will not be issued for annual subscriptions once payment has been processed. However, if you are unsatisfied with our services within the first 7 days of your annual subscription, you may contact our support team for a full refund.
Exceptional Circumstances: Refunds for exceptional circumstances, such as medical reasons, may be considered on a case-by-case basis. Please contact our support team with relevant documentation for further assistance.
3. Session or Class Cancellations
If you have booked a one-on-one session or a class, cancellations must be made at least 24 hours in advance. If cancellations are made within this period, the session will be rescheduled at no additional charge.
Cancellations made less than 24 hours before the scheduled session may be subject to a cancellation fee or loss of the session credit.
If Peak Train or your trainer needs to cancel the session, you will be notified as soon as possible, and the session will be rescheduled at no extra cost.
4. Processing Refunds
Refund requests will be processed within 7–10 business days of approval.
Refunds will be issued to the original payment method used at the time of purchase. If this method is no longer valid, please contact our support team to arrange an alternative refund method.
5. Changes to this Policy
Peak Train reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be updated on this page, and it is your responsibility to review these terms periodically.
For any further assistance, feel free to reach out to our customer support team at contact@peaktrain.in.
Information We Collect
We collect information about you when you use our Services, including:
Personal Information: Name, email address, phone number, and other contact information.
Fitness Information: Workout history, progress photos, goals, and other fitness-related data.
Payment Information: Credit card details, billing address, and other payment information.
Device Information: IP address, browser type, operating system, and other technical information.
Usage Information: Information about how you use our Services, such as the pages you visit and the features you use.
How We Use Your Information
We use your information to:
Provide, personalize, and improve our Services.
Communicate with you, including responding to your inquiries and sending you updates and promotional messages.
Process payments and manage your account.
Monitor and analyze trends, usage, and activities in connection with our Services.
Information Sharing
We may share your information with:
Service Providers: Third-party service providers who help us provide, maintain, and improve our Services.
Legal Compliance: When we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, or legal processes.
Business Transfers: In connection with a merger, sale of assets, or other business transfer.
Your Choices
You can choose not to provide certain information, but this may limit your ability to use certain features of our Services. You can also opt-out of receiving promotional messages from us.
Security
We take reasonable measures to protect your information from unauthorized access or disclosure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at peak.trainn@gmail.com 